• American Management Association
  • First Line Supervision
  • Presentation Success: How to Plan, Prepare and Deliver Effective Presentations
  • A Manager's Guide to Human Behavior: The Framework for Influencing Human Behavior
  • First Level Leadership: Supervising in the New Organization
  • Gaining the Competitive Advantage with Shared Leadership Teams
  • Managing and Achieving Organizational Goals
• Vital Learning Supervision Series
  • Essentials Skills of Leadership
  • Essential Skills of Communicating
  • Developing Performance Goals and Standards
  • Providing Performance Feedback
  • Improving Work Habits
  • Effective Discipline
  • Coaching Job Skills
  • Resolving Conflicts
  • Delegating
  • Supporting Change
• Finance
  • Fundamentals of Finance for Non-Financial Managers

American Management Association

You can receive a Certificate in Management from AMA and UA Fort Smith by completing six of the AMA classes offered within a three year period. Each class is 15 hours and requires attendance in at least four of the five scheduled sessions. Each class has a fee of $249, including the textbook for the class. For additional information, please contact Johnny Clayton or click here for an AMA Brochure.

First Line Supervision

In this class, you'll discover the best ways to orient, train and coach employees. You'll improve your listening habits and communication skills. You'll learn the most effective uses of voice mail, e-mail and the Internet. You'll become adept at planning and conducting meetings, resolving workplace conflict and managing change.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Presentation Success: How to Plan, Prepare and Deliver Effective Presentations

No more boring presentations! This class gives you what it takes to succeed - spectacularly - when you stand up to impress an audience. You'll discover the best ways to prepare your opening, write smooth transitions, and plan and troubleshoot potential problem areas. You'll learn how to use body language, communicate clearly, gain and hold attention, listen effectively and elicit valuable feedback.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

A Manager's Guide to Human Behavior: The Framework for Influencing Human Behavior

In this class, you'll learn: what makes people "tick", managing change in a positive and productive way, and coaching individuals to achieve their potential. You'll gain the skills to: interact successfully with others, motivate your employees and co-workers to succeed, communicate in sensitve and non-threatening ways, and conduct performance reviews that help you identify problem areas, resolve conflicts and promote improvement.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

First Level Leadership: Supervising in the New Organization

In today's organization, building and sustaining a competitive advantage requires leadership at all levels, not just at the top. And it is at the first management level - where the "big picture" vision is transformed into day-to-day meaning - that the most critical leadership needs must be met. This class is the ideal resource, with easy-to-learn techniques and procedures to show you how to manage the new workforce, influence others, build strong teams and manage change.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Gaining the Competitive Advantage with Shared Leadership Teams

Moving form theory to solid practice, this class lays out the short-term building blocks and long-term strategies needed to create truly shared leadership. It shows you how to identify the range of team skills and behaviors needed to reach the best business results and helps you prepare an appropriate action plan.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Managing and Achieving Organizational Goals

In this class, you'll gain the skills to: apply techniques and practical tips that will facilitate your goal-setting endeavors, troubleshoot and rescue goals that have gotten off track, celebrate goal achievement and recognize individual work unit contributions. Implement five proven goal-setting criteria to increase your chances for success and create an action plan to carry out the goals.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Vital Learning Supervision Series

The classes that make up the Vital Learning Supervision Series are designed specifically for those who have worked their way up to a supervisory position and need the skills to work with people in a way that motivates them to better production. When you successfully complete at least eight of the ten classes in the program, you will receive a certificate. Each 4-hour class includes individual attention by an instructor with practical experience in supervising in the workplace. Each module has a fee of $79 and includes the workbook required for the class. For additional information, please contact Johnny Clayton or click here for a Vital Learning Brochure.

Essentials Skills of Leadership

The supervisor gains the ability to provide direction, evaluate performance, correct work habits, deal with complaints and resolve conflicts while supporting a team member's sense of self-respect and dignity by focusing on behavior and encouraging participation.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Essential Skills of Communicating

The supervisor learns to design clear, concise messages, to manage nonverbal behaviors effectively and to listen effectively by reflecting, probing, supporting and advising.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Developing Performance Goals and Standards

The supervisor is shown how to spell out the organization's specific goals and how to establish measurable, attainable, result-oriented and time-framed performance standards.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Providing Performance Feedback

This module shows how supervisory experts first establish relevant performance standards, then ask for the team member's self-evaluation. This process sets the state for a great summary evaluation that will be clear and concise.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Improving Work Habits

The effective supervisor is trained in how to immediately address poor work habits, such as absenteeism, repeated tardiness, unacceptable conduct and failure to adhere to the dress code, in such a manner as to encourage the team member to correct the deficiencies.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Effective Discipline

The supervisor learns how to change unacceptable behavior without damaging individual drive or self-esteem. This process leans toward the best type of discipline, self-discipline.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Coaching Job Skills

The supervisor learns to distinguish between performance problems that require coaching and those that could be handled otherwise, then receives the skills to conduct a successful meeting with the team member to demonstrate the skill needed.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Resolving Conflicts

Conflict is often a symtom of the real problem. This module shows the supervisor how to explore a conflict that is threatening to tear the delicate fabric of the organization and to get to the heart of the real problem to correct before it is too late.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Delegating

This module shows the supervisor how to use delegation as a motivational tool. Three "W"'s are explained: When to delegate. What to delegate and what explanation should be given. To Whom should the supervisor delegate.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Supporting Change

The supervisor learns that he or she is the key to supporting change within the organization. Dealing with the comfort levels of team members and involving them in the process will reduce the defensive reactions.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Johnny Clayton.

Finance

Fundamentals of Finance for Non-Financial Managers

This 12-hour fundamental course is designed for professionals who have a limited background with financial concepts or who wish to update their knowledge of basic finance and accounting. Mid to upper-level managers from areas such as marketing, sales, IT, manufacturing or engineering, as well as general managers who have been promoted through this route will discover how financial data are generated, reported and used for decision making, analysis and valuation. For additional information, please contact Pat Eller or click here for a Finance for Non-Financial Managers Brochure.

CRN	Date	Day	Time	Location	Instructor	Cost

For additional information, please contact Pat Eller.