• Lean Six Sigma Black Belt Course
• Lean Six Sigma Green Belt Course
• ISO/ QMS
• Charges
• Guarantee
• Grants
• Contact Information

Lean Six Sigma Black Belt Course

• Coming in September 2006.
• Contact Kevin Clay, Quality Systems Instructor and Consultant for more information.

Lean Six Sigma Green Belt Course

• Lean Six Sigma Greenbelt training (10 week, 3hrs per week … Cost:$1549 per Student)

• At the heart of Six Sigma improvement and redesign activities are project teams. These teams will consist of people who want to use their knowledge and skills to improve the performance of processes and the business. Lean Six Sigma Green Belt training is focused on team members understanding and applying the Define-Measure-Analyze-Improve and Control model which is the foundation of all Six Sigma projects. The focus of “Six Sigma” is fundamentally about quality, customer focus and cost, where as Lean is about cost and speed. This Six Sigma Training course blends a number of Lean concepts and tools into the Six Sigma DMAIC model.

• The team leaders and team members are the brains and muscle behind the Lean Six Sigma program. This Six Sigma Training Course equips delegates with the appropriate skills and tools to enable them to deliver current and future improvements.

• Lean Six Sigma Greenbelt Training Course Objectives: At the end of Lean Six Sigma Greenbelt training course delegates will understand and be able to:

• • Apply the principles of the Six Sigma DMAIC performance improvement model.
  • Establish the “Voice of the Customer” in defining the required performance standard.
  • Use a number of measurement approaches and tools to establish current performance.
  • Use appropriately a number of basic analysis tools and techniques to establish the root causeof a problem.
  • Understand key lean concepts and tools, when and how to apply them to drive improvements
  • Recognize the difference in approach and techniques for incremental and redesign improvement strategies and know how to decide on the correct approach.
  • Establish ongoing process controls and process governance structures

• The following details the topics that are covered during the Lean Six Sigma Green Belt Course:

Define	Improve
Understanding Variability	Process Vision
Project Charter	Brainstorming
Stakeholder Analysis	Lean Principles
Communication Plan	Theory of Constraints
Identify and segment Key Customers	Evaluating Solutions
Critical to Quality (CTQ) Requirements	Selecting Solutions
Hi-level Process map	Pilot Testing
Process Vision	FMEA Risk Analysis
Project Plan	Implementation Planning
Measure	Control
Measurement Basics	Simple and Appropriate Documentation
Measurement Process and Plan	Mistake Prooofing
Selecting Measures	Statistical Control
Selecting Measures	Control Charts
Data Definition and Sources	Process Management
Guage R%R	Process Scorecards
Sampling	Project Handoff
Measuring Yield and Capability
Implementing the Measurement Plan
Analyze	**
Data Analysis
Analysis using Pareto Charts
Analysis using Frequency Charts
Analysis using Run Charts
Process Mapping and Analysis
Cause and Effect Analysis
Verifying Causes through Scatter Diagrams
Verifying Causes the Design of Experiments

---

ISO/ QMS

1. ISO 9000: 2001
   • Training
     • Requirements of the Standard
     • Internal Auditor Training
     • Management Overview
   • Consulting
     • Generic, Registration-proven materials
     • Timelines for implementation
     • Capability to modify existing quality system to meet ISO 9001 / 9002
     • Capability to start from "blank sheet of paper" to a registered company
   • Auditing
     • Pre-assessment Audits
     • Gap Analysis Audits
     • Internal Audits periodically or on a contract basis
2. ISO 9000: 2000
   • Training
     • Requirements of the Standard
     • Internal Auditor Training
     • Management Overview
   • Consulting
     • Generic, Registration-proven materials
     • Timelines for implementation
     • Capability to modify existing quality system to meet ISO 9001 / 9002
     • Capability to start from "blank sheet of paper" to a registered company
   • Auditing
     • Pre-assessment Audits
     • Gap Analysis Audits
     • Internal Audits periodically or on a contract basis
3. QS 9001
   • Training
     • Production Part Approval Process (PPAP)
     • Advanced Product Quality Planning (APQP)
     • Failure Mode and Effects Analysis (FMEA)
     • Measurement System Analysis (MSA)
     • Statistical Process Control (SPC)
   • Consulting
     • Generic, Registration-proven materials
     • Timelines for implementation
     • Capability to modify existing quality system to meet ISO 9001 / 9002
     • Capability to start from "blank sheet of paper" to a registered company
   • Auditing
     • Pre-assessment Audits
     • Gap Analysis Audits
     • Internal Audits periodically or on a contract basis
4. ISO 14000
   • Training
     • Requirements of the Standard
     • Internal Auditor Training
     • Management Overview
   • Consulting
     • Generic, Registration-proven materials
     • Timelines for implementation
     • Capability to modify existing quality system to meet ISO 9001 / 9002
     • Capability to start from "blank sheet of paper" to a registered company
   • Auditing
     • Pre-assessment Audits
     • Gap Analysis Audits
     • Internal Audits periodically or on a contract basis
5. Other Standards (AS 9000, TL 9000, Boeing D1-9000. etc.)
   • Training
   • Consulting
   • Auditing
6. Problem Solving
   • Traditional
   • 8-D
   • Tailored to client
   • Other variations
7. Design of Experiments
   • Analysis of variance (ANOVA)
   • Taguchi
   • Other
8. Basic Quality Management / Quality Control
   • Certified Quality Technician (CQT)
   • Certified Quality Engineer (CQE)
   • Certified Reliability Engineer (CRE)
   • Others as needed
9. Technical Subjects
   • Theory of constraints
   • Just-in-time
   • Geometric Dimensioning and Tolerancing
   • Metrology
   • Mistake proofing, Poke Yoke
   • Cost of Quality
   • Continuous improvement

---

Charges

UA Fort Smith's Center for Business and Professional Development is a State of Arkansas institution and seeks only to off-set the direct costs of training, consulting, and auditing personnel plus the associated costs for travel, materials and copies. The standard fees are $125.00 per hour for consulting and auditing activities. Actual costs of travel, overnight stays, meals, reproduction of materials and associated items are charged. These charges would also include any on-site or off-site (e.g. prep time) time spent on behalf of a client.

Cost for Instruction is set on a per-hour basis and the cost is commensurate with the skill or discipline being instructed. Contact Kevin Clay, Quality Systems Instructor and Consultant for more information.

---

Guarantee

If UA Fort Smith's Center for Business and Professional Development work is not satisfactory for any reason, we ask two things: first, let us know immediately of any concerns so we can attempt to correct them as soon as possible, and, second, allow us to do the work over at no charge. If that is not practical, we will not invoice you and try to help you find someone who can perform the work needed.

---

Grants

There are sources of grant monies within the State to help develop Arkansas industries. These monies can off-set the out-of-pocket expenses associated with these activities.

For Training — The Arkansas Department of Economic Development (ADED) offers an Existing Workforce Training Program (EWTP) grant which provides a company, that has a minimum of five employees enrolled for a training course the opportunity to receive a rebate of $50 per classroom hour or 50% of the training cost, whichever is less. These monies are earmarked for training only.

For Consulting — The Arkansas Science and Technology Authority (ASTA) offers a Technology transfer Assistance Grant (TTAG) in two denominations, $2,500 and $5,000. The latter requires a $1,250 company match. These grants are for consulting, no training allowed, and can off-set the costs of consulting by a great margin. Currently, companies are allowed two of these grants within a fiscal year (July - June).

NOTE: Previous experience is certainly no guarantee for the future and these grants are dependent on the availability of funding and approval of the agencies.

---

Contact Information

We use professionals with strong technical and industrial backgrounds either on a full-time or part-time basis. This gives us plenty of flexibility in managing the workload so that no single client feels left out. We can provide you with the personnel to fit your needs and circumstances. Please contact Kevin Clay, Quality Systems Instructor and Consultant for more information.